Trabajo y Estudio en el exterior, job, ofertas de empleo en la Unión Europea, Inglaterra, Espaňa, trabajo en el extranjero - IT Specialist, RPOGRAMERS - 30 positions
empleo
tiempo completo
Experiencia laboral
2 anos - 5 anos
Idiomas
Inglesa - avanzado
Descripción del empleo
FOR OUR PARTNER - BIG IT COMPANY SITUADED IN BRNO, CZECH REPUBLIC WE ARE SEARCHING SUITABLE CANDIDATES FOR FOLLOWING POSITIONS:
System Operations Unix
Job description
Summary
System operation are the "chef d'orchestre" inside the service delivery. Usually called Command Center, they survey and monitor system errors, application errors, hardware issues. Most of the incidents come trough the System operations, They process dispatch and follow up the problem and changes.
Main responsibilities
- Alert Management
- Ticket and change management
- Problem determination and dispatching
- 1st level administration on all competencies - administration, hardware and applications
- Production Control (Batch and job control management)
- Escalation initiating and tracking
Alerting control via reports
Requirements High School Diploma/GED (Bachelor's Degrese) Basic knowledge in Manage System Problems Basic knowledge in Use Methodologies in Developing/Supporting Solns
English: Fluent
Server Management Unix
Job description
Server Management UNIX - 2nd level support
Summary
Server management unit provides support for the base operating system on servers by implementing standard OS parameter configuration and version levels. These services include providing support of the Operating System configuration and associated file systems, log files, processes, problem determination, problem resolution, software, administration tools, utilities, security, and hardware. Administrative tools are installed to allow support to be provided locally or from a remote location. Standard problem & change control processes are followed.
Typical activities
- Install the server operating system, system management software and operating system utilities
- Support the server operating system, system management software and operating system utilities, including upgrades
- Manage the operating system configuration
- Manage file systems and print queues
- Monitor and maintain operating system log files
- Recommend operating system updates and configuration modification
- Apply operating system patches as required
- Maintain tools for remote management and alert monitoring
- Maintain the hardware and software configuration server information
- Manage System ID's and domain structure
- Evaluate planned changes to the server environment and advise of any requirements to support such changes
- Provide system health check and trending reports (e.g. CPU, RAM, HDD)
Required
High School Diploma/GED (preferred Baechelor´s degrese) At least 1 year experience in Support Operating System At least 1 year experience in Perform Server Specialist-AIX/UNIX English: Fluent
SAN specialist 2nd level
Job description
A critical part of the service delivery cover business continuity as such storage management insure that data is preserved and saved.
Typical activities
Managing of Storage area network (SAN)
Requirements
High School Diploma/GED (Bachelor's Degree)
Basic knowledge in Manage SAN services
Basic knowledge in Unix administration
English: Fluent
IT Security - gSNI certification
Summary:
This service line maintains corporate policies and standards as well as to industry regulations.
Typical activities:
- Network security
- Security compliance support
- Audit management
Required
Bachelor's Degree At least 1 year experience in Network Specialist -advacend network knowledge (TCP/IP, Firewalls, Routers, etc.) English: Fluent
Preffered
Master's Degree in Information Technology Basic knowledge in Security Area Certified in CISCO (CCNA, CCNP, etc.)
IT Security - HC & VS administrator
Job description
This role performs and implements client security solutions in I/T environments. This includes, but is not limited to, mainframes, client/server platforms, networks, and associated software environments. Examples of activities performed by this role include site security administration, ethical hacking, system security monitoring, and security tools installation and maintenance.
Required
Bachelor's Degree At least 6 months experience in PHP, HTML, CSS, Shell scripting, DB admin. Basic knowledge in UNIX skills (Linux, Apache, Perl, Shell, Crontab) English: Fluent
Preferred
Master's Degree in Information Technology Basic knowledge in Compliance (GSD331/ISeC, ITCS104) German : Basic knowledge
Customer Service Representative - French Language
Job description
Customer Service Representative is available to receive a customer call, handles emails, ensures consistent productivity and quality of service, maintains customer satisfaction and ensures that all tickets are logged and assigned accordingly. The CSR is responsible mainly to:
• Be available to receive any new calls at start of shift
• Ensure consistent productivity and quality of service
• Meet SLAs and individual KPIs, maintain customer satisfaction
• Ensure that all tickets are logged and assigned according to the account's procedures
• Handle any Severity 1 & 2's appropriately
• Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
• Handle and assist OSS with problem determination
• Escalate queries when required to appropriate personnel
• Minimise outbound call duration and quantity
• Monitor ticket queues
• Apply end to end ticket and call handling expectations of account
• Escalate any issues as soon as they arise to the appropriate contact
• Identify knowledge mgmt gaps and drive closure
Required
High School Diploma/GED Basic knowledge in Apply Call Handling Standards Basic knowledge in Analyze Customer Technical Requirements Basic knowledge in Problem Solving English: Intermediate French: Fluent
Preferred
At least 6 months experience in Apply Call Handling Standards At least 6 months experience in Analyze Customer Technical Requirements At least 6 months experience in Problem Solving
Application Hosting SAP
Job description
Summary:
Customers use their data via several applications. This service line insures applications integrity, availability and administration.
Typical activities:
- Installation
- Administration
- Maintenance
- Problem solving
- Expertise
Required
High School Diploma/GED At least 2 years experience in Perform Systems Management Specialist-SAP English: Intermediate French: Fluent
Preferred
Bachelor´s degree
Systems Management Specialist
Required
High School Diploma/GED At least 1 year experience in Perform Problem Management At least 1 year experience in Develop Systems Operating Procedures English: Fluent
Preffered
Bachelor´s degree
Application Hosting SAP
Job description
Summary:
Customers use their data via several applications. This service line insures applications integrity, availability and administration.
Typical activities:
- Installation
- Administration
- Maintenance
- Problem solving
- Expertise
Required
High School Diploma/GED At least 2 years experience in Perform Systems Management Specialist-SAP English: Fluent
iTRR for Czech Republic
Job description
Employees in this role develop, through direct customer contact, an effective, ongoing business relationship with their major small and medium business clients in one or more industry segments. They identify opportunities, provide solutions to their business needs and improve their business and financial performance. Employees in this role require knowledge of the availability and use of all available marketing resources.Responsibilities include:-Select and prioritize the high-growth and value revenue opportunities-Participate in or lead cross functional sales and marketing teams-Develop client e-business propositions that clearly identify financial and other business benefits-Select the appropriate offerings that will meet client's business objectives-Select territory distribution channels for solution delivery, with Territory Partner Management.-Identify and utilize all marketing resources available to help meet territory objectives-Accountable for total customer satisfaction, market share, IBM revenue and profit.
iTRR position is located in Bratislava, Slovakia. Hired person will be eager to estabilish solid relationship with IBM CZ, since this means also a chance of a career development back in their country.
The position have to demostrate very strong communication skills, proactivity, self-initiative, sales drive, seek and develop opportunities with own Business Partners'set. Candidate needs to build strong relationship with Face to face Team in Slovakia through daily telephone contact and participating with own initiatives to our local Business Partner programms and how to adress the local Czech market.
Required
Bachelor's Degrese English: Fluent Czech: Fluent
Preferred
Master´s degrese
Additional information
The position have to demostrate very strong communication skills, proactivity, self-initiative, sales drive, seek and develop opportunities with own Business Partners'set. Candidate needs to build strong relationship with Face to face Team in Slovakia through daily telephone contact and participating with own initiatives to our local Business Partner programms and how to adress the local Czech market
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